Bongo Box FAQ
What is Bongo Box?
Bongo Box is a mystery toy box filled with handmade Lil Monsters Bird Toys! Available as a one time treat or as a recurring subscription.How does it work?
Pick your budget, how often you want it delivered, let me know what types of birds and any material preferences, and I will send you a mix of toys to suit - maybe even new ones specifically designed per your information!How many toys are in a box?
Each box is unique to you based on the information you provide to me. I wanted to make sure that these were as customizable as possible, so putting a set number of toys per tier doesn't work for all birds unfortunately. I use the budget you set to go "shopping" in my own store for your bird to maximize those funds as much as possible.
What kind of birds is this box for?
My specialty and focus is smaller birds, and larger birds who enjoy shredding. While I do try to accommodate birds of all sizes, as well as small animals like rats and rabbits, if your pet is a heavy wood chewer, it might not be a good fit. The more information I receive, the more I can tailor the box to the likes and dislikes of your pet(s)!I have more than one bird. Can I order one box?
Yes! Just let me know what all you have and what their individual likes and dislikes are, and I will try to make sure everyone gets something! I recommend at least a $35 box for 2 birds. If you have large birds or birds that like thick woods, I recommend higher as those toys are usually about $15 to $20 each to start.Can I request specific toys?
Yes! At anytime before your box bills out, feel free to reach out to by replying to the reminder email, or by Facebook or Instagram to let me know what toy you would like in your next box. You can also add items to your next order alongside your Bongo Box through your Customer Portal!
What subscription lengths do you offer?
Currently we offer 30, 60, 90, and 180 day plans so you can choose the plan that works best for you. Before each upcoming box, you'll receive a reminder email so you're never caught off guard. You are able to adjust your budget, change billing dates, pause, skip, or cancel at any time using the Customer Portal or sending us an email.
How long after I am billed does my order ship out?
Orders are completed in the order received and some times are busier than others! On average, we ship out within 7-10 business days, and if we think it will be longer, we will let you know.
Can I skip boxes?
You can change your next ship date up to a day before it ships through My Account, and you can pick any day between tomorrow and one year from now! You can also change your frequency as well. (See Bongo Help page) I am also always available to do this for you - just send me an e-mail or message!
Can I send a Bongo Box as a gift?
Yes! Just put their name and address in the shipping address area! Feel free to leave a gift message in the comments at checkout and I will include it on a notecard in your package
Can I get a refund or return my order?
The short answer: No (as long as it wasn't a mistake on our end).
Due to the nature of our products and out of respect for the health and safety of all birds (including ours!) we are unable to accept returns. That said, if we ever make a mistake, we will always make it right. Your satisfaction matters to us!
Every Bongo Box is built entirely around the information you provide at checkout, and we encourage you to be as detailed as possible when sharing your bird's likes, dislikes, and any restrictions. Species alone doesn't tell us much, as we have large bird customers who love shredding balsa and small bird customers who prefer hardwoods! The more you share, the better we can curate a box your flock will truly enjoy.
If you have any questions or concerns before placing your order, please don't hesitate to reach out. We're happy to help you figure out if Bongo Box is the right fit for your flock!
How do I cancel?
You may cancel at any time through My Account or by contacting me. Please note that the system will only let you cancel up to 3 days before it bills. See Bongo Help page for directions on cancellation.
What if my payment on file is declined?
The system will automatically try to charge your account 3 days after it fails. If this also fails, the system is designed to cancelled your subscription to prevent any issues. You should be able to resume it through the Customer Portal at any time, however if you have any problems please contact me!
Can I use Shop Pay Installments for subscriptions?
No, per Shopify's Terms and Conditions, Shop Pay Insallments is not an eligible payment type for subscriptions.