Returns & Refunds Policy

All sales are final. 

Returns

I do not accept any returns.

Health and safety of my customers comes before all else. For this reason, I do not resell an item once it leaves my shop to prevent the risk of spreading disease. This means all sales are final, no returns will be accepted.

I am happy to answer any questions or respond to any concerns you have prior to purchasing. Please reach out to me before checking out to be sure what you are buying will work for you and your pet!

Unfortunately, we cannot accept returns on gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

You can use the contact form, respond to your order email, use the chat function on the website, or send me an email at shawna@lilmonstersbirdtoys.com

Insurance does not cover stolen packages, so please make sure your packages can be delivered to a safe location. 

In order for me to process a refund or exchange for your damaged package/product(s), I will need photos of the damage, which must include the shipping label with tracking number. In some circumstances, the post office requires the box and packing materials to be brought to your local post office to process a claim. Do not discard boxes, packing materials, or products until you have been advised to do so.

I will reach out on your behalf to the shipping company to file a claim and/or locate a missing package. These processes differ based on the shipping company. Depending on your specific issue, it may take 1-2 weeks for a replacement or refund to be issued. 

Refunds

Obviously if there is a mistake on my end, then I will make it right! Otherwise, I do not offer refunds at this time. 

Refunds will be made to the payment method made unless you request it as a store credit instead. 

Refunds for shipping overages, courtesy credits, etc may be made in the form of gift cards or rewards points at my discretion. 

 

Bongo Box Refunds

I do not give refunds or returns on Bongo Boxes unless I have made an error.*

If you have any questions or concerns regarding Bongo Boxes, please contact me before ordering. Every Bongo Box is built entirely around the information you provide at checkout, and I encourage you to be as detailed as possible when sharing your bird's likes, dislikes, and any restrictions. Species alone doesn't tell me much, as I have large bird customers who love shredding balsa and small bird customers who prefer hardwoods! The more you share, the better I can curate a box your flock will truly enjoy. If you only give me the basics, I will try our best to match, but I cannot provide refunds for missing information. 

If you are new to Lil Monsters, I also encourage you to look around the website first for ideas of the types of toys I make, as well as general price range. 

*Errors would include things like not listening to restrictions, toy type preferences, not using your whole budget, etc.