Shipping Info

Processing Times

I am currently working on a 2 week turnaround time. This is from date of order. 

I list my current processing times in the banner at the top of my page, in the cart, and here to be as transparent as possible.

 

All of my customers are important to me, whether their order is only $10 or $100, so I do not fill orders based on the value, nor do I offer rush processing for an additional fee. That is, I do not pick out small orders to do first. I fill them in the order that I receive them in, and since so many of my items are customizable, this does add to my processing times. Additionally, since I am a small business, and many of my materials are used in many of my products, I do not have many items made in advance. The items are made when I receive an order requesting them.

 

I know that in this age of Amazon, Free 2-Day Shipping, Curbside pickup, etc, this sounds like a long time, and I agree that it is! But as it is just me and I have a young family to care for, that is where I am at right now.

 

 

 

Shipping Carriers

I offer USPS and UPS shipping. USPS pickups are doing Monday through Friday from my home. UPS I drop off on Mondays and Wednesdays. 

I will use the shipping carrier you specify. Subscription orders are done with USPS. 

International Shipping

Currently, I am unable to ship to the UK, France, or Germany due to VAT and/or packaging laws. 

As of right now, shipping to Australia is still suspended for USPS First Class and Priority Mail. If you live Australia and would like to have an order shipped by USPS Express, please let me know!

Some countries are still unable to be shipped to. Please see here for the most recent information.  

I highly recommend using USPS for international shipping as UPS charges additional brokerage fees. 

Any shipping fees do not include VAT, duties, taxes, or any other importing fees. 

 

Shipping Costs

Shipping Costs are calculated by the cart, and are based on a combination of box size, weight, and distance from me in Michigan. I do not make money off of shipping and try to charge as accurate of prices as possible. 

 

Shipping Refunds

Occassionally, the cart over charges and I will refund excess funds at my discretion in the forms of Rewards points. 

 

Incorrect Addresses

In the event that your box is shipped back to me due to an incorrect address or failure to pickup, I will reach out to confirm the correct address with you and verify the next steps. If the mistake was mine, I will reship at no cost to you. However, if I am given incorrect information which caused the mistake, then you will be responsible for the costs to reship the package. In the event you would like to not have the order sent back to you again, I will refund the order minus shipping costs. 

 

Packaging Material

I almost always use brand new boxes to ship items, and always use new packaging paper. Occassionally, especially for orders with odd or large dimensions, I will recycle a used, clean box. I try to keep plastic use to a minimum; any bubble wrap or air pillow type packages are re-used from other shipments. Any re-used items have not been used to ship any chemicals, liquids, or anything else potentially hazardous to your pets!

Tracking

Once your order is shipped, you will receive an email with your tracking number (or SMS message if you opted for that instead). You can also log into your account to track your order. The Shop app also allows you to keep track of your orders!